Return policy
This Return Policy standardizes the return and exchange rules for all products sold by yadvis, covering Spring in Bloom Dresses, Party Dresses Collection, Cotton Summer Dresses, Slingbacks and Sandals. We adhere to a fair and low-threshold after-sales mechanism to protect the legitimate shopping rights and interests of every customer, with no arbitrary restocking fees and hidden deduction rules.
Valid Return Time Limit
All return and exchange applications must be initiated within 30 calendar days after the parcel is successfully delivered. Any application exceeding the valid time limit will not be accepted for conventional return processing, regardless of personal unboxing time and usage status.
Product Return Eligibility
To qualify for full refund or free exchange services, the returned products must be kept in unused, unworn, unwashed and undamaged condition, with no stains, wrinkles, scratches or deformation. All original accessories, tags, dust bags, packaging boxes and labels of dresses and footwear must be complete and intact.
All conventional boutique products support eligible returns, including untried floral bloom dresses, unwashed cotton summer dresses, unworn party dresses with complete decorations, and brand-new slingbacks and sandals without sole wear. Products that do not support return and exchange include: washed and dyed apparel, footwear with obvious wear and scratch traces, artificially damaged decorative accessories, customized modified products, and final-sale clearance items clearly marked on the product page.
Return Application Process
Customers need to send a return application via our official email, including accurate order ID, product SKU, return reason and real product condition pictures. Our customer service team will complete the review within 1 business day and feed back the approved return guidelines and pre-paid logistics label.
Please repack the products completely with the original packaging, paste the return label correctly, and send back the goods through the designated logistics channel. After our warehouse receives and inspects the goods to confirm compliance with return standards, we will complete refund or exchange processing within 3 business days.
Defective Product Special After-Sales Rules
For products with factory defects such as uneven fabric dyeing, broken dress decorations, flawed shoe surfaces and unqualified sewing processes, we implement an extended after-sales guarantee. Customers can submit defect feedback within 60 days after delivery. After verification, we will bear all return shipping costs, and provide free replacement, full refund or partial credit compensation according to customer needs.
Bundle Order Return Rules
For matching dress and shoe combination orders purchased by customers, partial return of single eligible products is supported within the valid period. The system will proportionally calculate the unit price of bundled products and complete fair refund settlement to ensure no loss of customer rights and interests.